Effective date: October 23, 2026
Program description
By providing your mobile number to ShipNova and agreeing to receive text messages, you consent to receive SMS messages from ShipNova about your loads and shipments. These include load details, pickup and delivery times, driver location and ETA updates, delivery confirmations and shipping paperwork. Messages are conversational and sent by our team. We do not send marketing messages.
Message frequency
Message frequency varies.
Message and data rates
Message and data rates may apply.
Opting out
You can opt out at any time by replying STOP to any message from us. You will receive one confirmation message, and we will send no further messages to your number. To start again, reply START.
Help
Reply HELP to any message for help, or contact us at (682) 237-1111 or ops@shipnova.com.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Your mobile number is handled according to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Contact us
ShipNova
2445 Fort Worth Drive, Denton, Texas 76205
Phone: (682) 237-1111
Email: ops@shipnova.com
